TUI issues statement to Manchester Airport passengers

TUI has issued a statement following the power outage at Manchester Airport which caused severe travel disruption over the weekend. The airline said it was “working closely” with the airport team and apologized for the “inconvenience caused”.

Sunday flights from Terminal 1 and 2 were canceled for several hours due to a power outage, which took place in the early hours. Power was later restored and the airport said it was “operating as usual” today (Monday). TUI said none of its flights had been cancelled, but some due to depart yesterday had been rescheduled for today.

The airline said customers due to fly would be contacted directly. In a statement on its website, TUI said: “We would like to apologize to everyone affected by the power outage that occurred at Manchester Airport on Sunday 23 June.

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“We are pleased to confirm that every effort is being made to ensure that customers can take their holidays as planned and we have not canceled any flights. Customers due to fly today have been contacted directly via text and email regarding the new flight departure times.

“While this situation is outside of our control, we would like to apologize for any inconvenience caused and reassure customers that we are working closely with the team at Manchester Airport.”

These are the TUI flights that were due to depart on Sunday, June 23 and will now operate on Monday, June 24:

• TOM2708 to Kefalonia – Departure time 15:10

• TOM2750 to Faro – Departure time 18:30

• TOM 2770 to Dubrovnik – Departure time 13:30

• TOM 2730 to Paphos (now TOM2774) – Departure time 15:40

• TOM2774 to Larnaca – Departure time 17:35

• TOM2776 to Tenerife – Departure time 15:00

The airport’s power outage affected baggage systems, meaning many passengers flew without their luggage. TUI said it was “doing everything it can” to ensure customers receive their bags.

It added: “We would also like to apologize to those customers who departed from Manchester Airport without luggage or left the airport on arrival without their luggage. Our team is doing everything they can to reunite passengers with their luggage and luggage already flying to their destination.”

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