Fury because the Barclays account was suddenly ‘closed’ and the customer was ‘banned’ from the bank

A Barclays customer was left stunned when his account was suddenly closed, with the bank saying he could no longer use their services. The man’s father contacted the bank to express his outrage at the incident.

He claimed: “My son’s account was closed for no reason and today he received a letter informing him that he will never be able to use you again. All he did was move his money between accounts. He is troubled because his student’s finances are going through his account.

In response, Barclays sent a detailed response in an attempt to defuse the situation, urging him to provide more information about the incident. A representative said: “I’m sorry to hear that you are upset about the account being closed, this is absolutely not what we would want.

Just in case you’re not aware of the support we have available to help you through times of stress, I’d like to attach a link here.” They provided a link to a web page that offers mental health support to clients.

The bank said it wanted to ensure the man was “fully supported” while his case was being reviewed and asked if it could provide further assistance. They further clarified the account closure process, explaining: “Before making a decision, we review the accounts and after careful consideration a business decision will be made.

“The terms and conditions can be viewed by visiting http://barclays.co.uk and searching for Retail Customer Agreement or Business Customer Agreement.”

The father was also directed to a contact page by the Barclays representative where his son could file a complaint. The bank representative advised: “Please make sure you write down as much information as possible so we can investigate fully.

“We can call him to record this alternatively but we would need you to check his full name, postcode, contact number and when he would be available to take our call?”. The bank urged the man to share more information via direct message, particularly what advice his son was given about his account and whether there were any funds in it when it was closed.