The best and worst doctors in Leicester and Leicestershire, according to patients

The best and worst doctors in Leicester and county have been revealed, according to patients. LeicestershireLive and the Reach Data Unit have crunched the numbers to identify the 20 best and worst rated local surgeries and you can check how your doctor compares using our interactive gadget.

Every year the NHS surveys patients across the country about the care they receive from their GP surgery. Patients are asked to give their views on their practice on a number of different topics, from the overall experience to how easy it is to contact the surgery and how much they trust their GP. Data for this year’s patient survey was collected between early January and late March.

The survey found that just under three quarters of patients (72%) in the Leicester, Leicestershire and Rutland Integrated Care System area said the overall experience at their surgery was “good”. This is below the England average of 74 per cent. But 15% of patients in our region said theirs was “poor”, which is worse than the England average of 13%.

READ MORE: Leicester hospital transformation thrown into doubt as new government takes a break

However, Dr Nil Sanganee, clinical director of the Leicester, Leicestershire and Rutland Integrated Care Board (LLR ICB), said the survey was only open to a select number of patients and had carried out its own local surveys. Dr Sanganee said they showed that overall 80 per cent of respondents found the GP receptionist helpful and 82 per cent said they had a good experience with health professionals who had take care of them.

According to national patient data, the top rated practice in our region was Dr SJC Clay’s surgery, where 98% of people said their overall experience was ‘good’. Amy Weightman, assistant director of surgery, said: “We are delighted to have been rated the highest GP practice in the recent survey. We are so pleased that our patients feel so positively about the service we provide. With all the current struggles within the NHS and particularly in general practice, we are very proud of our whole team for providing our patients with excellent care and access.”

The second highest was Manor House Surgery, in Belton, Loughborough, with 97 per cent, followed by Charnwood Surgery, in Mountsorrel, Loughborough, with 95 per cent. A spokesperson for Charnwood Surgery said: “We would like to take the time to say a huge thank you to all our patients who completed the latest GP survey questionnaire.

“We are humbled by our fantastic results at a time when the health service is under immense pressure. These results would not be possible without the immense dedication of our incredible team and their families, the support of our network and local federation, Integrated Healthcare. board, the amazing encouragement of our wonderful patients and the blessings we have received.

“The result is testament to the outstanding work, perseverance and positive energy of the team at Charnwood Surgery. We look forward to continuing to build on this result in the future.”

At the other end of the scale, just 36% of patients at Dishley Grange Medical Practice, in Loughborough, rated it as ‘good’. It was followed by The Central Surgery, in Oadby, with 38 per cent, and The Croft Medical Centre, also in Oadby, with 45 per cent.

LeicestershireLive contacted Dishley Grange Medical Practice, The Croft Medical Center and Manor House Surgery for comment but did not receive a reply before publication. Didn’t get through to Central Surgery despite requesting a call back and then waited 50 minutes after the call back to be confirmed before hanging up.

20 highest “good” ratings.

Practice Dr SJC Clay: 98%

Manor Surgery: 97%

Charnwood Surgery: 95%

Desford Medical Centre: 94%

Stackyard and Woolsthorpe Surgery: 93%

Operation The Banks: 93%

Healthcare coverage: 92%

Masharani Practice: 91%

Heath Lane Surgery: 90%

Ratby Medical Center: 90%

Operation Rosemead Drive: 89%

Castle Mead Medical Centre: 89%

Husbands Bosworth Medical Center: 88%

Northfield Medical Center: 87%

Fosse Medical Center (Dr H Mukadam): 86%

Wigston Central Surgery: 86%

Quorn Medical Centre: 86%

Greengate Medical Center: 86%

Measham Medical Unit: 85%

The Orchard Med practice: 85%

Lowest 20 “good” ratings.

Station View Health Center: 58%

Hugglescote Surgery: 58%

Humberstone Medical Center (Ip Jones): 58%

Willow health: 57%

Cossington Park Surgery: 57%

South Leicestershire Medical Partnership: 56%

Thurmaston Health Centre: 56%

Oakmeadow Surgery (Gj Ingrams): 54%

Bowling Green Street Surgery: 54%

South Wigston Health Ctr.: 53%

Kingsway Surgery: 53%

Saffron group practice: 53%

Old School Surgery: 52%

Dr Nw Osborne’s practice: 51%

Oakham Medical Practice: 50%

Heron GP Practice: 48%

Severn Surgery: 46%

Spirit Primary Care Ltd-Rushey Mead: 46%

Croft Medical Centre: 45%

Central surgery: 38%

Dishley Grange Medical Practice: 36%

Only around a third of patients at Leicestershire’s worst-rated GP practices rate the practices as ‘good’ – you can see how your GP compares using our interactive gadget.

Dr Sanganee said: “People’s experience of the care they receive at their GP practice is a top priority for ICB LLR and all our practices in Leicester, Leicestershire and Rutland. The national patient survey is only open to a select number of patients, so we ran our own local survey this year to ensure we reached all our local communities and gave everyone in our area the opportunity to comment.

“Our local survey showed that overall 80% of respondents found the receptionist helpful and 82% said they had a good experience with the healthcare professional who looked after them. We have also seen improvements in patient responses to how easy it is. to get on the phone, with 55% saying it was easy this year, compared to 45% last year.

“We clearly recognize that there is more work to be done, particularly in improving the ability of patients to contact their practice and book an appointment. Our offices are working hard in these areas, introducing new phone and scheduling systems, supporting patients in using new technologies, and using their mix of health care professionals in creative ways so that patients receive the right care for their particular health problem, waiting times will be reduced and those with the most urgent needs will be prioritized for same-day care.”

Now we bring you the latest updates on WhatsApp first