Adopt healthcare in Leeds again rated inadequate by CQC

A care agency has been rated inadequate for the second time in a year and has been told to make urgent improvements or face closure.

The Care Quality Commission (CQC) found several breaches of standards at Leeds-based Adopt Healthcare, which provides help to people in their own homes.

The agency was placed in special measures in August and reinspected in January.

He has been contacted for a response to the report’s findings.

In its report, the CQC said concerns were raised about “altercations” between staff and patients, where staff “argued” and “raised their voices”, prompting inspectors to issue a safeguarding alert to the local authority.

Inspectors found that people did not always have their needs “properly assessed”, staff recruitment processes were consistently unsafe and key information was missing from risk assessments.

The report did however praise the provider, which had two users on its books at the time of the inspection, for being “kind” and “caring” towards its users.

He also said staff felt supported by managers.

However, the agency, which is based on Harehills Lane, has been told to make urgent improvements or face closure.

Sheila Grant, CQC’s deputy director of northern operations, said: “When we inspected Adopt Healthcare, we found that the deficiencies identified in our previous inspection had not been addressed.

“We have told leaders where we expect to see rapid and widespread improvements and we will continue to monitor the home closely to keep people safe during this time.

“We will be back to check on their progress and will not hesitate to take further action if people are not getting the care they are entitled to expect.”