The metro under fire because of the new “inconvenient” rules for queues and houses

Subway customers have been left fuming after a major change to how you order. Fans of the sandwich chain, which has shops up and down the country including Birmingham, have been delighted by the change to the ordering process, with customers furious about “slowing it down”.

Touch screen pads are now installed in the sandwich shop for customers. But on Reddit, one punter said: “Loved how fast and convenient the subway can be, even when it’s crowded. Talking about the toppings you wanted on your sandwich was also part of the experience.

“Now, like everywhere else, we have these absolute command-point bacteria breeding areas on the touch screen that take up space, slow everything down, and people struggle to navigate. I could walk into a subway, order and eat my food within 5. minutes.

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“I used the stupid command point today and I’m still sitting here ten minutes later, and it’s not even particularly busy. Does anyone else hate the growth of these things, or is it just confusing me?” Another customer said: “I’ve always quite liked Subway, although it seemed unpopular, but the last time I was there it seemed to have gone down massively.

“So expensive even now” Another wrote: “The touch screen controls are not for your speed or convenience. It’s just to keep costs down by eliminating the need to hire real people.” Another said: “But how does this work with Subway?

“Considering the person taking the order is the one who makes it and then charges you at the checkout (at least at my subway). The only time it changes person is maybe if someone in particular is working the house, but even then it might have been the one making the meat.

“Touch screens in my local subway would mean telling the machine my order, not the person, with the same amount of staff needed to do both.” Another said: “Interesting that you mention Subway is quick and convenient, the main thing that disappointed me about Subway was the long queue many times, then the pressure of being in front and trying to get your order through .

“Touchscreen controls are great, and if they’re slower, then they’re doing something wrong.”