TUI and Jet2 are offering queuing and baggage storage advice to worried travelers at Birmingham Airport

Two major airlines have issued guidance for passengers at Birmingham Airport amid concerns about long queues. Chaos and confusion reigned at the airport at certain peak times, especially for early morning flights, as passengers grappled with a sudden change in rules and work in the security hall, which is yet to be officially completed.

As a result, TUI has issued specific guidance to passengers on how much time to allow them to catch their flight. Jet2 also issued a verdict on its baggage claim policy after some concerned passengers asked if they could check-in bags the day before for flights departing after lunch, which is not allowed in present.

Birmingham Airport chief executive Nick Barton told BirminghamLive this week that a last-minute government change to liquid hand luggage rules was “painful”. Read the latest liquid rules and how to queue in our overview here.

READ MORE: Birmingham Airport boss talks queue chaos after ‘painful’ liquid rules change

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Jet2 BHX baggage drop rules will remain the same

Jet2 currently allows dusk check-in for next-day flights, provided they depart before midday. However, some customers have asked if Jet2 could extend the baggage storage option for afternoon passengers.

@claire_dsap asked the operator on X on June 13: “@jet2tweets with the current situation at Birmingham airport it would not be good customer service to allow dusk check-in for all next day flights not just those before lunch?”

A Jet2 spokesperson replied: “Hi Claire, Thank you for contacting us. We have no plans to do so, but will pass this feedback on to our relevant teams. We apologize for any inconvenience caused.”

TUI advises passengers to leave between three and four hours

TUI also urged passengers to arrive at the airport with “sufficient time” to get through security in case of queues. Passengers flying to Europe and Africa are advised to arrive at the airport three hours early, while those traveling on long-haul flights should allow four hours to check their bags and go through security.

The airline said: “We would like to remind you to arrive at the airport well in advance of your flight. At this time, we recommend allowing three hours for flights to Europe and Africa and four hours for long flights. flights. That way, you’ll have plenty of time to check in your bags and make your way through the security lines.

“Arriving early does not mean you can check in or go through security early. In this regard, do not forget that if your flight takes off before noon, you can leave your bags between 14:00 and 21:00 using our day-before luggage. drop, making departure day easier. You can do this for all flights except to the US.

“And just so you know, if you’re driving to the airport to drop off your bags, you can use Premium Set Down Parking for up to an hour for the special price of just £4 – just let the cabin customer service know you’ve used your bags when you leave the parking lot.”

On Friday morning, June 14, some passengers reported “chaos” building at 4am. However, by 8am this seemed to be resolved. Joseph Walshe told BirminghamLive he was worried about queues so arrived very early but was delighted to find a queue moving.

Joseph joined the queue at 6.15am and said: “The queue looks a lot faster than it looks. From the time I started to going through security was about an hour.

“And it helps that you don’t have to take anything out of your bag. I got here a little over three hours before my flight.”