10 lies plumbers will tell you to get you wrong

In his insightful video, expert plumber Roger Wakefield, known for his YouTube channel ‘Roger Wakefield Plumbing Education’, sheds light on the deceptive tactics some unscrupulous plumbers use to scam customers. With over 40 years of experience in the plumbing industry, Roger is passionate about educating homeowners on how to spot and avoid being ripped off by rogue contractors. His video is a must watch for anyone looking to protect their home and wallet from wasteful spending and fraudulent practices. Here are the top ten lies to watch out for, based on Roger’s valuable insights and advice.

1. “There are roots in your sewer line”

According to Roger Wakefield, some plumbers may falsely claim that there are roots in your sewer line to justify unnecessary repairs. Always ask to see live footage from the camera inspection to verify the claim. Roger suggests watching the powered camera as it moves through your pipes to make sure the footage is authentic.

2. “This water heater cannot be repaired”

Some plumbers may rush to replace a serviceable water heater. Roger advises that many components such as elements or thermostats in electric heaters can often be repaired. Before agreeing to a replacement, check the age of the heater and see if it is still under warranty.

3. “No Licenses Required”

Roger points out that in many places, including Texas, plumbers must be licensed. Unlicensed plumbers may not have the necessary skills and insurance. Always ask to see a plumber’s license and check with your local licensing board.

4. “I can give you an estimate without seeing the job”

Beware of plumbers who give estimates over the phone without inspecting the job. Roger emphasizes the importance of an on-site assessment to accurately assess the scope and cost of the work.

5. “I can do this job much cheaper”

If an installer claims he can do the job much cheaper than others, Roger warns, he could be cutting back on materials, labor or essential business expenses like insurance. Make sure you get quality service, not just a low price.

6. “You have to pay for everything up front”

Roger advises against paying the full amount upfront. Although a deposit may be required, paying everything before the work starts can leave you vulnerable to scams where the installer disappears with your money.

7. “This is a three man job”

Sometimes installers may bring in extra workers unnecessarily to increase labor costs. Roger suggests that job security really does require the number of workers cited and questions any excessive labor.

8. “This will work just as well”

Roger cautions against installers using substandard materials or shortcuts, claiming they are just as good as standard methods. Always check that the materials and methods used comply with industry standards.

9. “No Permits Required”

Permits ensure that plumbing work complies with local codes and standards. Roger stresses the importance of obtaining permits for significant plumbing work as it protects your home and ensures the work is inspected and approved.

10. “Sewer Room Can Find Leaks”

Some plumbers may mislead you into needing expensive sewer repairs without proper testing. Roger explains that a proper sewer water test involves using test balls and water to check for leaks, rather than relying on room inspections alone.

Bonuses for Upselling

People in the comments shared their thoughts: “Unfortunately, some plumbing companies pay sales bonuses so their plumbers lie so they can make more money.”

Another commenter spoke from personal experience: “I was a plumber for a long time. An organization I worked for wanted me to sell things that the customer didn’t need. I wouldn’t do it.”

One person concluded: “Ask to see the permit you paid for, if you can’t produce the permit, think about that plumber.”

Protect yourself from scams

Roger Wakefield’s advice highlights the importance of vigilance and informed decision-making when dealing with plumbers. By being aware of these common lies and understanding how to counter them, you can protect yourself from scams and ensure that your plumbing problems are handled honestly and professionally. Always check credentials, get multiple opinions, and insist on transparency in all plumbing dealings to protect your home and your wallet.

Credibility check

What do you think? Have you ever met a plumber that you suspected was not being entirely honest? How do you check the credibility of the tradesmen you hire for home repairs? What steps can you take to ensure you are not overcharged for your plumbing services?

Watch the full video on Roger Wakefield Plumbing Education’s YouTube channel for more information here.