Hanover Expands Workers’ Compensation Services Program

Hanover Insurance Group Inc. announced Thursday an expansion of its workers’ compensation program to obtain information about factors that can affect the treatment of an injured worker.

The program uses data and predictive analytics to examine “psychological, social and economic factors that may create barriers to recovery and return to work, including stress levels, health beliefs and literacy, family relationships, employer relationships and employees and social support’. The Worcester, Massachusetts-based company said in a statement.

The new approach includes administering surveys to both injured employees and employers at the time of the injury to identify all factors that may affect a claim earlier in the process, Carmen Sharp, senior vice president of claims at The Hanover, said in the statement.