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What are the worst car insurance companies?

two women kissing a person dressed as a Geico gecko at a concert

Martin the GEICO gecko seen during the ACM Party for a Cause at the Ascend Amphitheater on August 24, 2021 in Nashville, Tennessee.
Photo: Erika Goldring (Getty Images)

Car insurance it went from being an annoying monthly bill to a crippling expense this makes me wonder if i want to own a car. headlines across the country they reported on unprecedented explosion in insurance premiums from the past few years, so if you are paying through the nose for coverage, you want to make sure you are covered by good company. In a turn of events that is best described by one of my favorite catchphrases, I was disappointed but not surprised to learn that large companies make it to the top of the worst list. car insurance companies. Even the company I use is worryingly high on the list.

To establish this ranking Consumer Reports issued a national survey of more than 40,000 policyholders earlier this year and ranked 36 auto insurance providers based on the responses. The top-scoring providers offered the best service with the most competitive monthly premiums, so the companies on this list scored the lowest for service and monthly premium pricing. Each company is scored out of five possible points for seven factors. The seven factors are premiums, claims, coverage, policy clarity, help and advice, policy review and service.

The premium score reflects customer satisfaction with premium pricing and claims scores are customer satisfaction with claims handling. Coverage scores reflect customer satisfaction with the extent of coverage, and policy clarity scores reflect the clarity of policy coverage and pricing. Help and Advice scores reflect satisfaction with proactive advice, policy review scores reflect satisfaction with policy review thoroughness, and service scores reflect satisfaction with non-claims customer service.

Note that your experience may vary and external conditions such as local weather and traffic conditions still affect your rates. Click here to see Consumer Reports’ Auto Insurance Buying Guide.

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