New body to handle disputes between EU users and Facebook, TikTok, YouTube By Reuters

By Supantha Mukherjee

STOCKHOLM (Reuters) – An independent body backed by the Supervisory Board of Meta Platforms (NASDAQ: European union.

Formed as a certified out-of-court dispute resolution body under the EU Digital Services Act (DSA), Appeals Center Europe will initially decide cases involving Facebook, ByteDance’s TikTok and YouTube (NASDAQ: ) and will include several social networks. media platforms over time.

With a team of experts, the body will apply human review to each case within 90 days and decide whether the platforms’ decisions are consistent with their content policies, it said in a statement.

The Dublin Call Centre, which has a one-off grant from the Supervisory Board, will be funded by fees charged to social media companies on a case-by-case basis. Users who raise a dispute will pay a nominal fee, which will be refunded if the decision is in their favor.

However, under the DSA rules, online platform providers may refuse to engage with such a dispute resolution body and will not have the power to impose binding dispute resolution on the parties.

Former Board of Supervisors director Thomas Hughes takes on new role as inaugural CEO of Call Center.

“We want users to have the choice to raise a dispute with a body that is independent of governments and companies and focused on ensuring that platforms’ content policies are applied fairly and impartially,” Hughes said.

The Call Center will have a board of seven non-executive directors and will start receiving user disputes before the end of the year.