The family left the Gatwick flight after asking passengers not to eat nuts

A family who asked fellow passengers not to consume nuts because of their daughter’s extreme allergy was told to leave the flight to Turkey. Georgie Palmer and Nick Sollom said they asked the crew to make a public announcement about the condition, but when they were refused, they took it upon themselves to ask those seated around them to refrain from eating the nuts and broadcast more away the message.

However, it all backfired as they were told to leave the plane after the pilot found out about it. The couple had to leave the next day and incurred an extra £5,000 to book another flight with a different airline, on top of hotel fees.

According to MailOnline, trouble broke out as they boarded a SunExpress flight from Gatwick to Dalaman. Georgie captioned it: “Captain has decided due to my daughter’s allergy he doesn’t want to fly with her on board.

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“When he found out I talked to the other passengers, he was yelling at me from the cabin. He was so angry that I knew we were being told to get off the plane.”

Georgie claims that none of the fellow passengers raised any complaints about their request.

The family then sought alternative arrangements and boarded an EasyJet flight, where the crew requested that passengers not eat peanuts. Speaking about the alarming effect of the situation on her young daughter, Georgie said: “Rosie is in a terrible state about it. It ruined his vacation.”

A SunExpress spokesperson said: “We take the safety of our passengers very seriously. Shortly after boarding our flight from London Gatwick, the passenger expressed concern that one of his family members had a severe peanut allergy and requested that other passengers be notified.”

The statement continued: “We refrain from making such announcements because, like many other airlines, we cannot guarantee an allergen-free environment on our flights, nor can we prevent other passengers from bringing allergen-containing food on board. Due to persistent behavior. of the passenger to others on board that they should not consume nuts, the captain decided it would be safest if the family did not travel on our flight.”

“When this was explained to the passenger, he displayed aggressive behavior towards our crew members and attempted to gain access to the cockpit. To ensure the safety of our crew and our passengers on board, we cannot tolerate aggressive and unruly behavior on our part. flights.”

They added: “Furthermore, our website states that passengers must notify us 48 hours in advance of any special care required due to a medical condition and no such notification was received from passengers in this case . However, we are fully aware that this was an upsetting situation for the family and we are taking the incident as an opportunity to conduct a review of the information provided during our booking process to ensure more effective solutions for passengers with allergies.”

Mr Sollom said: “At no time did I behave aggressively towards any of the crew.” He said he asked to speak to the captain to plead his case and “knocked on the cabin door twice before leaving the plane.”

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