Martin Lewis issues urgent OVO energy warning as customers share horror stories

Martin Lewis has sounded the alarm for OVO Energy, expressing his shock on social media after hearing from customers struggling to get credit repayments. The money-saving expert and TV personality responded to concerns raised by consumers, saying: “I’m blown away.”

One disgruntled customer took to X, formerly of Twitter, to vent his frustration, saying: “My energy supplier is OVO. I have £2,300 in credit but am told this money helps the company support people in arrears. this is MY money, not theirs and I want it back!”

In response, Martin advised, “I’m blown away by it. Something is wrong, unless you have an equally huge energy bill (eg £1,500+/month) which is way too much credit, I hope it’s just a misunderstanding. I suggest you take a meter reading and check that the bill has been updated.”

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He also suggested: “Check that the direct debit is about right (calculation on my site). Call and politely ask them to justify why this credit amount. If he cannot claim back the excess credit”.

Meanwhile, another individual commented on his own experience with OVO: “OVOs are awful. We would pay a bill and owe them the same 2 weeks later,” reports Birmingham Live.

“The bills have doubled. Moved to @OctopusEnergy last year and no complaints (so far!). Billing is simple and adjusts your DD when needed.”

In addition, a former OVO customer said: “Left OVO when I had great credit and they wanted to increase my DD again.”

A disgruntled customer said: “They have a similar loan.. 1397. Took 6 months to reduce DD despite numerous requests. He asked for the money back and was told “but the bills show you’ll be using it in the summer. “(Pool heater).. really, maybe so, but charge me for what I use when I have it.”

Another expressed his frustration: “It’s not the first story I’ve heard like this. “Customers” have been on the hook for months trying to get their money from a supplier. Ofgem are worse than useless because a company obfuscates, promises, pulls. his legs etc etc Good luck solving it.”

In response to Mr Lewis, another agreed: “Stop your DD until the credit is reduced and start a complaint to the regulator. It’s very easy to do and @OVOEnergy will give you a refund. They are a terrible company and will never respond until you refer to Ofgem…”

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