Birmingham Airport CEO apologizes to customers for hours of queues through security | News

It’s after hundreds queued all the way to the parking lot.

Birmingham Airport CEO Nick Barton today apologized to passengers traveling from BHX after weeks of long queues leading to the exit of the building into the car park.

It’s because they’ve invested £60 million in new security scanners to make them more efficient for passengers and staff.

Birmingham Airport is one of the first airports in the UK to meet the government’s June 1 deadline to implement new security screening standards for passengers and hand luggage. However, certain liquid restrictions will remain in place.

This new equipment will allow liquids of up to two liters to be carried in hand luggage, but some restrictions remain temporarily in place. Until further notice, passengers are advised that they can only carry liquids up to 100ml, although this can remain in hand luggage and no longer needs to be in a plastic bag when departing Birmingham Airport.

The new larger security area is purpose built with simpler and more streamlined equipment and will future-proof Birmingham Airport from the current 12 million passengers per year in 2024 to accommodate 18 million passengers per year by 2033.

Airport CEO Nick Barton told us today that he hopes the work will be finished in the next few weeks.

He also blamed the “power of social media” for the problem of long queues at the site.

“It’s all about perception and I totally get it and I deeply regret when people are worried about travel.

“So yes, I understand when people think this happens all the time. We have done our best to explain that it is not. But we are not powerful enough to create a dominant agenda in social media, it does what it does. “

I also spoke to Wes and Pete who flew from there to Cyprus this week. they waited over 3 hours to pass.

“It took us almost 3 hours and that without time to go to the toilet, have a drink, go to the duty free. The whole thing was just on our feet in the queues, then rushing to the plane, it was incredibly stressful.

“The lack of organisation, complacency and laziness and disdain they have for their customers and to deal with that queue they just don’t tell you about they just chased me out of Birmingham airport I don’t think that I will from now on.”

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