Woman’s fury over health center parking fee after being told machines were ‘in working order’

A Coventry woman claims she received a ‘bogus parking charge notice’ when she attended a hospital appointment on Tuesday 11 June. Louise Poole attended an appointment at the City of Coventry Health Center on Stoney Stanton Road where she received the fine.

She told CoventryLive that she went to the health center for 1 hour and 9 minutes. When he got out and went to pay at the machine, there were “two notices” on them saying “parking was free” because all the machines were “working” or “not working”.

However, on Monday June 17, her husband Jerome, to whom the car is registered, received a £70 parking charge notice. She said: “I felt devastated and sick because I was undergoing treatment for a serious condition and the fine was just one more thing. I went back and forth to the health center, UHCW and my family doctor and never faced this problem. before.”

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Louise turned to Parkingeye, one of the UK’s leading car park management companies. She added that the couple took the notices at “face value” and had no photo of the parking area or notice because it “didn’t occur to them” to get one.

A spokesman for Parkingeye, which has managed the City of Coventry Health Center car park since 2017, says the pay machines were “down for a short period” but were “back in operation” when Louise received a parking charge .

Parkingeye received Lousie’s case as part of the audit appeals process and “dropped the charge”. The full statement reads: “Parkingeye has been working with Coventry City Health Center since 2017 to significantly improve the way its car park operates.

“During this time, they have invested in modern consumer-facing systems that have improved accessibility and made parking at the center easier and safer for staff, patients and visitors. The car park has prominent and highly visible signage providing information on how to park responsibly, including guidance on what parking charges apply to patients and visitors.

“Our systems show that the payment machines were down for a short time on June 11, but were back up and running when the driver received a parking ticket. Despite this, we reviewed the case as part of our audited appeals process and overturned it. the accusation”.

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